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MalgraBooks is a trading name of Malgra Limited. For any client of MalgraBooks, we will issue a Letter of Engagement (LoE) which details the features and limitations of your package with you. You can find a copy of your Letter...

One of our core values is to ‘treat others as you would like to be treated – with respect and understanding’. Malgra Limited has a ‘zero tolerance’ policy to address any situation of aggression, threatening language or unacceptable behaviour directed...

Key Information All accountants and bookkeepers must comply with the Proceeds of Crime Act 2002, the Terrorism Act 2000 and most recently, the Money Laundering Regulations 2017 (the “Anti Money Laundering Legislation”), which are intended to stop the activities of...

Whilst you’re a member MalgraBooks, your data is held whilst your subscription, product or service is active. Once your service is cancelled or expires, your information is held for a finite amount of time as shown below. MalgraBooks Services Data...

We aim to respond to queries received by our team within the below timeframes, however during busier periods, we may have a slight delay. Any disruptions or changes to support timeframes are shown on the MalgraBooks Member Dashboard. You can...

Your Client Dashboard is the main screen for your account. From the dashboard, you can access your data and services from MalgraBooks. To access your account, simply visit the MalgraBooks homepage, www.malgrabooks.co.uk, and click ‘Client Login’. You’ll then be prompted...

To provide you with the service you’ve chosen, we need to hold certain information in regards to your account. This can be simple things such as names, email addresses and contact details – but also could include items such as...

Our packages are designed for different levels of support and administration, with our Essentials package providing everything needed to DIY your own accounts up to Premium where most administration is removed, and our team will prepare and submit your tax...

You can view any active packages or services on your account through your Client Dashboard. These are located in Your Account > Your Packages In the example above, you can see that a transaction was made on 12 May 2024....

If you are on a legacy Malgra Plus package and you did not choose to purchase MalgraBooks Essentials (or another service), access to your account closed 30 days after the end of the service subscription period. All subscriptions ended during...