We’re looking for a new Member Experience Specialist to join our friendly team.

Our members are at the heart of what we do – and the successful candidate will be responsible for providing excellent services to our members, such as responding to queries, guiding people to support articles, and being a friendly representative of our company.

The ideal candidate will have a strong background in customer service – excellent communication skills, a high level of professionalism and the ability to think on their feet and make quick decisions.

MalgraBooks is a fully remote organisation, however the option to work from our Manchester City Centre office is available.

• Develop and maintain relationships with our members
• Work with a wider team to resolve any member issues
• Respond to emails from our members
• Respond to contact from members via our social media channels
• Support our online Facebook community via our main group
• Provide professional and accurate responses to queries
• Provide advice and guidance to new members on product options
• Identify customer needs and suggest appropriate products
• Maintain up-to-date knowledge of our packages, and also general knowledge of taxation (training is available)
• Monitor customer satisfaction levels and take appropriate action to ensure customer retention
• Be confident in dealing with complaints and escalating these if required

• Excellent standard of written and spoken English
• Experience of providing support virtually, i.e. via email or messenger
• General knowledge on taxation in the UK System (training can be provided)
• Knowledge of Slimming World Consultant back-0ffice activities and systems (Desirable)

• Competitive salary
• Sick pay after 6 months employment
• Flexible hours across our Monday – Friday standard working week
• Remote working / option to work from our Manchester office
• Equipment provided
• Travel expenses for team meetings/ external events where required
• Opportunity for training and development