Back in September, we let everyone know that we were looking to move to more electronic communication, and reduce the number of items which we send by post.

We currently post around 50-75 items per week, a mixture of letters and documents, welcome packs, items needing signatures etc – however a number of items which we send are time-limited items, such as notifications from HMRC, payment deadlines or documents for signoff.

With the upcoming strike action taking place which severely disrupts this flow, and as Royal Mail have brought their annual price increase forward by 2 months, we’ll be expediting the move to digital over the next month with most items sent electronically by January.

Ultimately this allows us to reduce our carbon footprint, but also avoid the need to increase prices due to additional costs involved with postage. It also means you’ll receive items faster, either via email, through our website, text messages or even through our (soon to be re-released) mobile app.

Items which require to be sent as a hard copy will continue (such as for regulatory purposes).

Of course, if there are specific documents we issue which you need a hard copy of, please do let us know and we’ll be pleased to help – however we’re aiming to remove most post items over the coming weeks.

Any queries, please do let us know.