Telephone / Voicemail availability

An office worker answering the telephone

Update 30/04: Issues are still ongoing with Virgin Media. Please use an alternative contact method at this time – we apologise for any inconvenience caused.

Note: This message relates to Premium and VAT Service members. Telephone support is not currently available on other packages.

We’re currently experiencing intermittent issues with our office phone which rediverts to our voicemail. We believe this is from other works taking place in our building, but cannot be sure at this time.

If you need to contact us, please do so through one of the alternative options available through your account. We aim to respond to all queries from Premium and VAT Service members within 24 hours.

MalgraBooks is a UK online bookkeeping and tax platform built for self-employed Slimming World Consultants. More than 800 use it, and it has been running for over a decade.

Its Pulse system lets members keep their accounts, upload their Weekly Franchise Accounts and send Making Tax Digital updates straight to HMRC, and MalgraBooks is recognised by HMRC for MTD.

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